This publication is a compilation of articles on the benefits of agreements deriving from the technical dialogue between Kosovo and Serbia. The articles highlight the impact of agreements on citizens’ lives as well as the achievements of technical dialogue in normalizing relations between the two parties. The authors of articles, citizens and professionals from Kosovo and Serbia bring their personal views and experiences on the positive results of a number of technical dialogue agreements, such as those on energy, free movement, the judiciary, customs stamps, integrated border management (IBM) ) and the Agreement on the Carriage of Dangerous Goods (ADR). Some articles also describe the impact of these agreements on relations between citizens, both within Kosovo and between Kosovo and Serbia. They also provide concrete recommendations for improving the implementation of these agreements and identify new areas that need to be addressed in the context of efforts to normalize relations.

Informing citizens about technical dialogue has often been accompanied by a lack of necessary information due to a lack of commitment by governments to ensure transparency and fair information to citizens. Consequently, public knowledge of the content and benefits of technical dialogue agreements is limited.

In the absence of accurate information on the dialogue process, its benefits, and the lack of political will to implement the agreements reached, civic support for technical dialogue has faded.

This series of articles has been published in various media in Kosovo and Serbia, and has provided the public with a positive perspective on the achievements of technical dialogue as well as constructive recommendations for advancing the dialogue and improving the implementation of agreements reached.

The publication is part of the project “Promoting and Communicating the Benefits of EU facilitated Technical Dialogue between Pristina and Belgrade”, implemented by the Kosovo – Serbia Policy Advocacy Group (KSPAG) and funded by the European Union and the Royal Norwegian Embassy in Kosovo. The project has included a range of activities that contribute to informing the public on the achievements of technical dialogue and involving citizens and professionals in relevant fields in discussing these benefits.

This publication has been produced with the financial assistance of the European Union and the Royal Norwegian Embassy in Kosovo. The contents of this publication are the sole responsibility of Kosovo-Serbia Policy Advocacy Group and can in no way be taken to reflect the views of the European Union or the Royal Norwegian Embassy in Kosovo.